SHIPPING & RETURNS

SHIPPING POLICY

Shipping costs vary depending on the country/region and mode of transport.


Before completing the order, you will be shown the shipping costs variants and the resulting additional price.

We use neutral envelopes for small orders and neutral cartons for larger quantities. To help you save on postage costs, delivery within Europe is 4-8 working days and in Switzerland within 3 working days.

For deliveries to other European and non-European countries, additional duties, taxes, and fees may apply, for which the recipient/customer is solely responsible.

We are happy to help to ensure that everything runs smoothly.

RETURN & EXCHANGE POLICY

You are entitled to cancel your Order for any reason until, but no later than the end of the 14th day after the day of receipt of the Goods.
 

The easiest way to cancel Goods purchased from us is to send a written notice of cancellation by e-mail to admin@powerherbs.shop or call us at +41 44 585 30 93
 

If the Goods have been delivered to you before you decide to cancel your Order, you must return the Goods to us in their original condition and undamaged without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel your Order.

When you cancel an order, you will have to pay the carriage costs for returning the Goods to us (unless the Goods are faulty or not as described or we have not been able to supply the Goods as ordered and have substituted alternative Goods).

You must take reasonable care to ensure that the Goods are properly packaged so that they will not be damaged whilst in transit.
 

If you do not arrange to return the Goods to us, then you are under a duty to make the Goods available for collection at your expense from the address to which they were delivered.